Privacy & Cookie Policy

1. Who We Are

We are The Resin World, a platform that connects resin-bound Installers with Clients. Our website allows Installers to showcase their work and Clients to find and contact Installers.

2. What Data We Collect

2.1 Installers

• Account Information: Name, email address, phone number, company name, company address.
• Public Profile Information: Your company details, work history, photos, and videos you upload.
• Payment Details: Payments for paid plans are processed by Stripe. We do not store payment details, but Stripe may if you allow it.

2.2 Clients

• Account Information (if signed up): Name, email address, phone number, address.
• Contact Details (if requesting a quote): Name, email address, phone number – even if you do not create an account.
• Project Information: Details about your project when requesting quotes from Installers.

2.3 Automatically Collected Data

When using our website, we may collect:

• Technical Data: IP address, browser type, device information.
• Usage Data: Pages visited, time spent on site, interactions with features.
• Analytics and Tracking Data: We use Facebook Pixel and Google Analytics to understand user behavior and improve our services.

3. How We Use Your Data

We use your personal data to:

• Provide and improve our services.
• Manage user accounts and profiles.
• Connect Clients with Installers.
• Facilitate communication between Installers and Clients.
• Send updates, notifications, and essential service messages.
• Conduct marketing (only if you have not opted out).
• Analyse website usage to improve our services.
• Track website performance and user engagement through analytics tools.
• Deliver personalized advertising and marketing content.

We do not sell or share your data with third-party marketers.

4. Third-Party Services and Data Sharing

4.1 Facebook/Meta Platforms

• We use Facebook Pixel (ID: 2822421774609954) to track website usage, measure advertising effectiveness, and deliver targeted advertisements.
• Facebook Pixel collects information about your interactions with our website, including pages visited, actions taken, and device information.
• This data is shared with Meta Platforms Ireland Limited for advertising and analytics purposes.
• You can opt out of Facebook advertising by visiting your Facebook Ad Preferences or using browser settings to block tracking.
• Facebook's Data Policy applies to their use of your data: https://www.facebook.com/privacy/policy/

4.2 Google Analytics

• We use Google Analytics to understand how visitors use our website.
• Google Analytics collects anonymous usage data to help us improve our services.
• You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.3 Other Third-Party Services

We may share data with:

• Service providers (such as Supabase for database storage, Stripe for payment processing).
• Law enforcement if required by law or to prevent fraud.

5. Payment Processing

• We use Stripe to process payments for paid Installer memberships.
• We do not store payment details.
• When making a payment, you provide your details directly to Stripe, which processes and secures your transaction.
• Stripe may store your payment details if you choose to save them for future payments across platforms that use Stripe.
• Stripe operates under its own Privacy Policy and PCI DSS compliance standards. You can view Stripe's Privacy Policy here: https://stripe.com/gb/privacy.

6. Marketing and Communications

• We may send marketing emails or updates about our platform if you have not opted out.
• You can unsubscribe from marketing emails at any time by clicking "unsubscribe" in the email or contacting us.
• We will never pass your data to third parties for marketing purposes.

7. Where and How Your Data is Stored

• Your data is securely stored in Supabase, a third-party database provider. You can view the Supabase's privacy policy here: https://supabase.com/privacy.
• We take reasonable steps to protect your data from unauthorised access, loss, or misuse.
• While we use secure storage and encryption, no system is completely secure, and we cannot guarantee absolute security.

8. Public Information and Content

• Installer profiles (including business name, address, and work portfolio) are publicly visible.
• Client information is private and only shared with Installers when a quote request is made.
• Photos and videos uploaded by Installers are publicly visible.
• Clients agree that their project images may be uploaded, but they can request removal at any time.

9. Your Rights

• Access your personal data.
• Correct any inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict processing in certain circumstances.
• Object to marketing at any time.

To exercise your rights, contact us at hi@theresinworld.com.

10. Cookies and Tracking

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and improve user experience.

10.2 Types of Cookies We Use

Essential Cookies

• Security cookies to protect your account and prevent fraud.
• Session cookies to keep you logged in while using the platform.

Analytics and Performance Cookies

• Google Analytics cookies to understand website usage and performance.
• These cookies help us improve our website and services.

Marketing and Advertising Cookies

• Facebook Pixel cookies to track conversions and deliver targeted advertising.
• These cookies are used by Meta Platforms to show you relevant advertisements on Facebook and Instagram.
• Marketing cookies help us understand the effectiveness of our advertising campaigns.

Third-Party Cookies

Some cookies are set by third-party services we use, including:

• Facebook/Meta Platforms: Used for advertising targeting, conversion tracking, and analytics.
• Google: Used for analytics and understanding website performance.
• GoDaddy (our domain provider) may set cookies related to website hosting and security.
• Supabase (our database provider) may use cookies to manage authentication and data storage.
• Stripe (our payment processor) may use cookies for secure transactions and fraud prevention.

10.3 Managing Cookies

You can control cookies through your browser settings:

• Google Chrome: Go to Settings → Privacy and security → Cookies and other site data.
• Firefox: Go to Preferences → Privacy & Security → Cookies and Site Data.
• Safari: Go to Preferences → Privacy → Manage Website Data.
• Edge: Go to Settings → Site permissions → Cookies and site data.

Important: Blocking essential cookies may prevent you from using certain features of our website. Blocking marketing cookies will not stop advertisements but may make them less relevant to you.

10.4 Opting Out of Tracking

• Facebook Advertising: Visit Facebook Ad Preferences to control ad targeting.
• Google Analytics: Install the Google Analytics Opt-out Browser Add-on.
• Industry Opt-out: Visit Your Online Choices for industry-wide advertising opt-outs.

11. Data Retention

• We keep your data for as long as necessary to provide our services.
• Account information is deleted upon request.
• Data may be retained for legal or security reasons.

12. Changes to This Policy

• We may update this policy from time to time.
• We will notify users of significant changes.
• Your continued use of the platform means you accept the updated policy.

13. Contact Us

If you have questions or wish to exercise your rights, please contact:

Email: hi@theresinworld.com